File a Complaint
CB1 is strongly committed to helping to improve the quality of life of residents in Lower Manhattan.
How to file a complaint
Step 1: Get In Touch with the Right Agency
If you are experiencing adverse impacts to your quality of life or have any complaints, contact the agency responsible for the issue you’re concerned about to report your complaint. (List of agencies provided at the bottom of this page)
Step 2: Contact CB1 for assistance
After you have contacted the below-mentioned agencies, please email CB1 at [email protected] so that we can assist you.
Include in your email:
- Your 311 reference number
- Complaint description
- Information about any additional steps you may have taken
- Photos, video or sound recordings with date/time references for each complaint
Additional Steps
The following are some additional steps that often prove very helpful.
Engage your neighbors and urge them to follow this reporting protocol
Complaints from multiple people are far more effective than those from individuals
Attend Police Precinct Council meetings
1st Precinct Community Council meetings are generally held on the last Tuesday of every month at the Precinct at 16 Ericsson Place at 6:30 p.m.
Attend CB1 monthly and committee meetings
Please check the meeting calendar for the most updated information about meeting time and location.
Please watch our agendas for items about matters of concern. All of our meetings are open to the public.
Resources
If you are experiencing adverse impacts to your quality of life or have any complaints, please contact:
Report all issues and make a record of your 311 reference number for each complaint. For emergencies always dial 911.
NY State Liquor Authority (SLA)
Report violations by establishments that serve liquor.
NYC Department of Transportation Manhattan Borough Commissioner’s office
For construction- or Transportation-related complaints.
Metropolitan Transportation Authority
About concerns with bridges and tunnels as well as subway, bus, or commuter rail services.
Assistance with parking tickets and camera violations
For information regarding the status of building construction projects, building safety and enforcement of building codes.
NYC Department of Consumer Affairs
For a problem with a business or any other consumer complaints including for vendors, tour busses, sidewalk cafes.
NYC Landmarks Preservation Commission
For information regarding landmarks designations, alterations to landmark buildings and to report violations.
Regarding traffic enforcement agents, towed vehicles, and all public safety and other matters handled by the NYPD.
Most of CB1 is served by the 1st Precinct which can be reached at (212) 334-0611 and there is an area north of Chambers Street and east of Broadway that is in the 5th Precinct at (212) 334-0711. Both precincts have Community Affairs Officers designated to work with community residents and monthly precinct council meetings where quality of life issues can be raised. View a map of precinct boundaries.